Our Accessibility Promise

We are committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines.

We always ensure our websites conform to the Double AA standard defined in the Web Accessibility Initiative's Web Content Accessibility Guidelines (WCAG 2.0). These recommendations outline how to make website content accessible to a wider range of people with disabilities. We are proactively working on our Content Management System, as well as Site Improve, a service devoted to helping us monitor and improve our accessibility, to ensure that we provide all users with access to your content.

Our designers and developers will ensure that every webpage on your site is accessible and looks perfect. Adding alt text, video captions, video transcripts, and structural elements is easy with our intuitive CMS. Our friendly, completely in-house support team stays up-to-date with WCAG 2.0 requirements so that your site does, too.

Alt Text For Images
If alt text isn't provided for images, the image information is inaccessible, for example, to people who cannot see and use a screen reader that reads aloud the information on a page, including the alt text for the visual image.

Keyboard Input
Some people cannot use a mouse. Our accessible websites do not rely on the mouse; it makes all functionality available from a keyboard. Then people with disabilities can use assistive technologies.

Audio Transcripts
Just as images aren't available to people who can't see, audio files aren't available to people who can't hear. Providing a text transcript makes the audio information accessible to people who are deaf or hard of hearing.

Downloadable Documents
We make an effort to minimise the number of documents on our websites.  However, some longer documents, such as policies, may currently only be available as PDFs.

Plain English
We aim to write in a way that is clear and easy to understand. We also avoid abbreviations wherever we can, and explain what they stand for if we need to use them.

Browser Settings
UK-based charity AbilityNet has detailed guidance on how to adapt and adjust your computer, software applications and internet browser to make best use of them.

Let's work together


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